Policies

Thank you for taking part in personal training and group fitness classes at Balance. Below are the policies and procedures that allow us to be most efficient and provide the best service possible.

Payment is due in advance of any Balance services. It is the client’s responsibility to make sure their account is current while scheduling services.

Group Fitness/Small Group Training: Payment is required to complete a reservation to attend a group fitness class, small group training or workshop of any kind.
Private & Semi Private Training: Payment is required before or at the time of scheduling the session. If you complete a package and want to continue training, your sessions need to be renewed prior to scheduling the next training session.
Momence sends out automatic email notifications when a package is near running out.
MC, Visa, AMEX, Discover, Check & Cash are accepted forms of payment.
Any unpaid sessions will be charged at the base rate of the service if the unpaid sessions are not resolved 24 hours after notification.

All customers are required to have a current class package or credit card on file to be able to reserve any classes in advance.

All participants must schedule their classes through the Momence prior to the beginning of class.
Drop ins will be permitted if capacity allows.
If you schedule a class in Momence and do not cancel at least 12 hours before the start of the class or do not attend, you forfeit the class. Clients with unlimited packages will have the associated rate charged to your credit card ($18 or $24).
Waitlists are available for every class. Upon cancellation 12 hours prior to the start of the class you will receive an email (or text if you have opted in to receive them) from Momence when you are placed into class and you assume responsibility for that class. If you change your mind, please cancel to avoid.

Book your training sessions directly with your trainer.
If you need to cancel a training session you must do so by contacting the trainer 24 hours prior to the appointment or you will forfeit your training session or be charged the associated rate.
In special circumstances and if the trainer’s schedule permits, we may agree upon a shorter notice period, in which case you will not forfeit your training session.

All session based packages expire 12 months after the date of the first training session/class used (unless otherwise stated in the case of special promotions). Any training sessions/classes that remain after the expiration date will be forfeited. If you are physically unable to continue activity contact management.
30 day Unlimited Group Fitness packages cannot be frozen. Annual Group Fitness packages can be temporarily frozen in the case of travel, temporary injury or illness at the discretion of the management (must be missing 2 weeks minimum).
In the event your trainer no longer works for Balance you will be provided new options to prevent disruption of service.
Refunds are not given unless submitted in writing and at the discretion of the ownership.

You are expected to begin at the start time of the scheduled group fitness class or small group training session. If you are 5 minutes late without notice, you space may be given to someone on standby.
You are permitted to use the cardio equipment for a maximum of 20 minutes if you are on the premises for training or class unless it is in use by the training staff. No client is to be working out unsupervised on the training floor or any classrooms without permission from management.
Speaking or using the speaker with mobile phones is not permitted on the training floor or in the classrooms. Also, be aware of social conversations during class and while on the public area of the training floor.
Balance will not be responsible for any items lost or stolen. Items may not be stored overnight. Any items left behind will be held in lost and found for a maximum of 30 days and then disposed of or donated.

Balance condemns racist, sexist and xenophobic speech and behaviors.
Balance promotes an environment that supports equality and fairness, empathy and respect.
Any incidents will not be tolerated. When reported proof of that speech or behavior is presented you will be removed from participating in Balance services and activities.